Do you handle design work?
Are you working with an architect, engineer, or interior designer already? If you are, that is a great first step to ensuring a successful project. If you are not, we would be happy to refer you to one or bring them along to our consultation (a fee may apply). We cannot stress enough the importance of a good design. A good design not only makes for a solid logistical plan and accurate budget, but it ensures a high quality outcome for the project.
What is your billing policy?
Transparency in our billing is a crucial part of building trust. For this reason, most of our projects are billed on a Time + Materials basis. For Time + Materials, this means that your project will be billed hourly per our preset T&M Rates Sheet (PDF). Subcontractors and expenses will be billed at our cost plus a flat markup. Any builder discount we receive is passed along to you. We will provide a weekly invoice of all hours worked and expenses incurred.
Do you provide permitting and hire all subcontractors?
Yes, we do the entire permitting process for you and are very experienced in doing this. We carry Unrestricted Construction Supervisors’ licenses and are familiar with building departments and inspectors in many areas. We also take care of hiring all specialty subcontractors. All of our subcontractors have been properly vetted by us and selected based on the project. We ensure that all of our subcontractors are fully insured before they step foot in your house!
When can you start?
We understand that you’re excited about the new space and want to start right away. We are also excited to start the work, but it is our job to ensure that the project runs smoothly once we break ground. We will first provide you with a comprehensive and detailed estimate of costs. From this preliminary proposal, you can see the job breakdown and make sure everything is in line with your expectations. Often, additional meetings are needed with our suppliers and/or subcontractors to review options and finalize the contract. Assuming everything looks good, you can then sign the contract. Once we have the down payment and signed contract, we can apply for your building permit and begin to schedule Fresh Start personnel, subcontractors, and order materials. A general rule of thumb for a project start date is 2-3 months from when we receive the signed contract and deposit. It is important that we are fully organized and ready to start your project before we break ground!
What if I am in the process of purchasing a home or still looking?
If you do not currently own the property, a fee of $400 – $500 will be charged for the estimate.
Important Documents
Reputable vendors that we regularly work with
Insight into our billing process
Upper management required licenses
Proof of company-wide insurance policies